Privacy policy

This is the privacy notice of Atlas Records Limited (the Business).

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data. We'll also tell you about your privacy rights and how data protection law protects you.

In this notice we explain:

1. Who we are and important information
2. The personal data we collect about you
3. How we collect your personal data
4. How we use your personal data
5. Use of artificial intelligence (AI)
6. Who we share your personal data with
7. International transfers
8. Data security
9. Data retention
10. Your legal rights
11. Changes to this notice and your duty to inform us of changes
12. Queries, requests or concerns

1. Who we are and important information

What is the purpose of this privacy notice?

This privacy notice explains how we collect and use your personal data when you deal with us as a customer, a potential customer, or someone who offers or enquires about selling records or other products to us. This includes when you use our website, place an order, create an account, sign up to our newsletter, enter a competition or promotion, buy our products through another sales channel, contact us by any means, or interact with us on social media or in person.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Atlas Records Limited is the controller and responsible for your personal data (collectively referred to as "Business", "we", "us" or "our" in this privacy notice). Our contact details are Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX | contact@atlasrecords.co.uk. For all data matters contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX.

Atlas Records Limited is registered with the UK Information Commissioner's Office (ICO) under registration number ZB983151.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner's Office.

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes first name, last name, username, title, date of birth and gender.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: includes payment card details, and bank account or other payment account details where we make payments to you, for example when we buy records or other items from you or issue a refund. Card payments are processed securely by our payment provider and we do not store your full card details.
• Transaction Data: includes details about payments to and from you, products you have purchased from us, records or other items you have offered or sold to us, and related transactions.
• Profile Data: includes your username and password, purchases or orders made by you, your preferences, feedback and survey responses.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and device location, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website and products.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
• Correspondence and Content Data: includes the content of emails, messages, calls and social media messages you send us, and reviews, photographs and other content you submit to us or tag us in.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How we collect your personal data

We collect personal data from and about you in the following ways.

Information you give us directly. You may give us your Identity, Contact, Financial, Transaction, Profile, Marketing and Communications, and Correspondence and Content Data when you:

• browse, place an order or start a purchase on our website or through any other sales channel we use;
• create or manage an account with us;
• subscribe to our newsletter or ask to receive marketing from us;
• enter a competition, prize draw or promotion;
• leave a review, send us photographs or other content, or complete a survey or give feedback;
• offer, sell or enquire about selling records or other items to us;
• contact us by email, telephone, post, live chat, social media or any other means, including to make an enquiry, a complaint, a return or a request about your data;
• meet us in person, for example at events or at our premises.

Information about other people. If you give us personal data about someone else, for example a gift recipient's name and delivery address, please make sure they are happy for you to do so. We will use it only to process and deliver your order and to deal with related customer service.

Information we collect automatically. When you use our website, open our emails or interact with our online advertising, we may automatically collect Technical and Usage Data about your device, browsing actions and patterns. We do this using cookies, pixels, tags, server logs and similar technologies. Where the law requires it, we will ask for your consent before using non-essential technologies. Please see our Cookie Policy for further details.

Information we receive from third parties and public sources. We may receive personal data about you from the following:

• payment providers, payment method providers and fraud prevention services, for example confirmation of payment, payment status and fraud risk information (Financial and Transaction Data);
• delivery and courier companies, for example delivery confirmation, tracking updates and failed delivery information (Contact and Transaction Data);
• online marketplaces and other third-party platforms through which you buy our products (Identity, Contact and Transaction Data);
• analytics providers, advertising networks and social media platforms, for example information about how you interacted with our adverts or content (Technical, Usage and Profile Data);
• social media platforms, when you interact with, mention or tag us, or message us through them (Identity, Contact, Profile, and Correspondence and Content Data);
• review platforms, when you leave a review about us or our products (Identity, Profile, and Correspondence and Content Data);
• publicly available sources, where relevant and lawful (Identity and Contact Data).

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate interests: this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). If you would like more information about how we balance our interests against your rights for a particular activity, please contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX.
• Comply with a legal or regulatory obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

We rely on your consent only where the law requires it, for example:

• to use non-essential cookies and similar technologies on our website, including for advertising;
• to send you marketing by email or text message where you are not a customer of ours; and
• to publish photographs or other content you have sent us or tagged us in.

Where we rely on your consent, you can withdraw it at any time. You can do this by changing your cookie settings, by following the unsubscribe link in any marketing message, by updating your marketing preferences in your account, or by contacting us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX. Withdrawing your consent will not affect any processing we carried out before you withdrew it.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

Marketing from us

We may send you marketing about our products, services and offers in the following circumstances:

• By email or text message, if you are a customer. This applies if you have bought from us or started a purchase with us (even if you did not complete your checkout), we gave you the chance to opt out when we collected your details, and you have not opted out since. These messages will only be about our own products and services similar to those you have bought or shown an interest in.
• By email or text message, if you have agreed to receive it. This applies if you have given us your consent, for example by signing up to our newsletter or by choosing to receive marketing when entering a competition or promotion.
• By post. This applies if you have bought from us or given us your postal address, and you have not asked us to stop.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you by Atlas Records.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase, order confirmation, delivery update, return or other transaction with us.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Use of artificial intelligence (AI)

We may use automated systems, including AI, to assist with certain business processes, such as analysis, administration, communications, customer service, marketing and fraud prevention. Where applicable law provides specific rights or safeguards in relation to automated decision-making or profiling, we will comply with those requirements.

6. Who we share your personal data with

We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.

• External third parties: delivery and courier companies, payment providers and payment method providers, fraud prevention services, online marketplaces and other sales platforms we use, review platforms, and advertising networks and social media platforms.
• Service providers and other third parties located in the UK or elsewhere who provide website hosting and ecommerce platform services, payment processing, email and marketing automation, direct mail printing and delivery, analytics and IT services.
• Professional advisers, including lawyers, bankers, accountants, auditors and insurers.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom, where we are legally required to share data, for example for tax and accounting purposes or to prevent fraud.
• Customer photographs submitted with reviews or tagged on social media, which we may share on our website and social media channels with your permission.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards.

We only transfer your personal data to countries the UK government has deemed to provide adequate protection, to US providers certified under the UK-US Data Bridge, or under another transfer mechanism permitted under UK data protection law.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy, which you can request from us by email at privacy@atlasrecords.co.uk.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

10. Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request that your personal data is erased;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller (known as the right to data portability), where applicable, i.e. where our processing is based on consent or is necessary for the performance of our contract with you, and where we process your data by automated means;
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request that a restriction is placed on further processing;
• The right to object to our processing of personal data where our processing is based on our legitimate interests.

Your right to object to direct marketing

You can object at any time to our use of your personal data for direct marketing, including any related profiling, and we will stop. You can do this by following the unsubscribe link in any marketing message, updating your marketing preferences in your account, or contacting us using the details below.

If you wish to exercise any of these rights, please contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Changes to this notice and your duty to inform us of changes

This notice was last updated on 30 September 2026. Historic versions can be obtained by contacting us.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

12. Queries, requests or concerns

If you have any questions about this privacy notice or how we handle your personal data, or you want to exercise any of your rights, please contact us at privacy@atlasrecords.co.uk or by post at Atlas Records, Unit J, Creech Paper Mill, Taunton, Somerset, TA3 5PX.

Making a complaint to us

If you are unhappy with how we have handled your personal data, you have the right to complain to us. You can do so by email or post using the details above, or by any other means you use to contact us. We will:

• acknowledge your complaint within 30 days of receiving it;
• look into your complaint, and ask you for any further information we reasonably need;
• keep you informed of our progress; and
• tell you the outcome without undue delay.

Making a complaint to the regulator

You also have the right to complain at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection, or to any successor UK data protection regulator. You can contact the ICO:

• online at ico.org.uk/make-a-complaint;
• by telephone on 0303 123 1113; or
• by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.